• HTTP 500 / 502 / 503 / 504, timeouts and unavailable applications
• Linux, Docker, Nginx, Apache, PostgreSQL and MySQL
• SSL/TLS, DNS, disk, CPU, memory and networking
• Failed deployments, rollback, backup recovery and security incidents
• Diagnose first → explain cause and cost → make changes after approval
Production down? Get an experienced engineer on the incident.
Emergency Linux / DevOps support for server outages, broken deployments, database failures and infrastructure incidents.
When production is down, you don't need another generic audit
You need the cause isolated and the service restored safely.
The website is offline. The API returns 502. A Docker container is stuck in a restart loop. PostgreSQL is refusing connections. The certificate expired. The disk is full. A deployment broke production.
We start with the symptoms, logs and recent changes, isolate the failure and choose the safest available recovery path.
We do not start open-ended work without approval. You first get a diagnosis, a clear explanation and the expected cost of the required intervention.
Incidents we handle
From a single broken service to multi-component production failures.
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Website / API outage
500/502/503/504, timeout, connection refused, redirect loops and broken upstreams.
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Linux servers
Ubuntu/Debian, systemd, permissions, storage, processes, memory, networking and system logs.
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Docker / Compose
Containers that fail to start, restart loops, volumes, networks, images and deployment failures.
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Nginx / Apache
Reverse proxy, virtual hosts, TLS, upstreams, redirects and broken configuration.
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PostgreSQL / MySQL
Connection failures, limits, locks, storage, recovery, backup/restore and performance incidents.
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SSL / Let's Encrypt / DNS
Expired certificates, failed renewal, DNS mistakes, routing and TLS configuration.
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Failed deployment
Rollback, migrations, application startup failures and deployment pipeline analysis.
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Disk / CPU / memory
Full filesystems, runaway processes, memory pressure, swap, high load and sudden performance degradation.
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Backup & recovery
Assess available backups and restore files, databases or services when technically possible.
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Suspected compromise
Unexpected processes/accounts, malware indicators, suspicious logs and initial containment.
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Mail services
SMTP/IMAP outages, queues, certificates, DNS and services broken after updates.
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Log analysis
System, application, proxy and database logs correlated to identify the actual root cause.
How emergency support works
No blind changes and no open-ended work without approval.
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1) Describe the incident
What stopped working, when it started and what changed immediately before the failure.
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2) Diagnose
We inspect services, logs and dependencies and identify the likely root cause.
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3) Plan & price
You get a clear explanation, proposed recovery action and expected cost.
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4) Recover after approval
We execute the agreed actions, verify the service and provide a short summary.
Emergency support pricing
Fixed diagnostic entry point. Larger interventions are quoted after diagnosis.
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INCIDENT DIAGNOSIS
149 € / 291,42 лв.
Find out what is actually broken and what is required to restore the service.
- Initial incident triage
- Key services and log review
- Likely root-cause identification
- Recovery recommendation
- Price before additional work
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EMERGENCY RECOVERY
from 299 € / 584,79 лв.
For a typical production incident that can be isolated and repaired within a defined scope.
- Everything in incident diagnosis
- Fix of the agreed incident
- Restart / rollback / configuration correction
- Post-recovery verification
- Short change summary
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COMPLEX INCIDENT
from 790 € / 1545,11 лв.
For incidents spanning multiple services, databases, storage, networking, security or recovery.
- Extended investigation
- Multi-service failures
- Database / storage / networking incidents
- Recovery or complex rollback
- Individual quote after diagnosis
After production is stable
We can help prevent the same incident from happening again.
After emergency recovery, we can separately implement monitoring, hardening, automated backups, CI/CD improvements, documentation and a DevOps audit.
None of this is required to buy emergency support. The immediate objective is to return production to a stable and controllable state.
FAQ
Important points before granting access.
Can you guarantee recovery?
No responsible engineer can guarantee that before diagnosis. Recovery depends on the failure, data condition and available backups. We first establish the actual state.
What access do you need?
It depends on the incident. Usually SSH or limited administrative access. We request only the access required for the specific task.
Will you make changes immediately?
Not blindly. We diagnose first. Material or risky changes are made after your approval.
Do you support Docker, VPS and cloud servers?
Yes. We work with Linux, Docker/Docker Compose, VPS and cloud environments, reverse proxies, databases and typical web infrastructure.
Can you recover a failed deployment?
Yes. We can inspect application/container state, migrations, proxy, database and deployment logs and use a safe rollback or fix where possible.
Do you offer ongoing DevOps support?
Yes, as a separate service. Emergency support is for the current incident; afterwards we can provide a DevOps audit or ongoing external DevOps support.
Server down? Send the symptoms now.
Tell us what stopped working and what changed before the incident. Paste the error or relevant log excerpt if available.
Do not send passwords through this form. We will arrange a safer access method if administrative access is required.